Privacy Policy

Effective Date: November 13, 2025

This Privacy Policy (“Policy”) applies to https://goperformancewindows.com and Henrie Deever Windows, LLC, doing business as Performance Windows (“Company,” “we,” “us,” or “our”). It describes how we collect, use, disclose, and protect your personal information. By using our website or services, you agree to the data practices described below.

1. Collection of Personal Information

To provide and improve our products and services, we may collect the following types of information:

Personally Identifiable Information

• First and Last Name
• Email Address
• Phone Number
• Age
• Gender

We do not collect personal information unless you voluntarily provide it. You may provide information when you:

• Register for an account;
• Enter a contest or promotion;
• Sign up for special offers;
• Send us a message or email; or
• Provide payment details when purchasing products or services.

We may also collect non-personal or demographic information and may gather additional data in the future.

2. Use of Personal Information

We use your personal information to:

• Operate and deliver the products or services you request;
• Provide you with information, products, or services;
• Notify you of changes to our website or services;
• Fulfill our contractual obligations;
• Communicate with you regarding your account;
• Send you marketing or promotional materials (with your consent); and
• Any other lawful purpose consistent with the context in which the information was collected.

We may also use your information internally for analytics, quality control, and service improvement.

3.Sharing Information with Third Parties

We do not sell, rent, or lease customer information to third parties.

We may share data with trusted service providers who assist us in:

• Data analysis, email, or postal communications;
• Customer support; or
• Product delivery and logistics.

These providers are contractually required to maintain the confidentiality of your information and may only use it to perform services for us.

We may also disclose information if required by law or when necessary to:

• Comply with legal obligations;
• Protect our rights or property; or
• Protect the safety of our users or the public.

4.Opt-Out of Disclosure to Third Parties

You have the right under applicable laws, including the California Consumer Privacy Act (CCPA) and similar state privacy laws, to opt out of the disclosure of your personal information to third parties for business purposes.

To exercise this right, please contact us or visit:

www.goperformancewindows.com

Once you opt out, we will not disclose your personal information unless you later provide express authorization.

5.Tracking and Cookies

We may track website activity to understand which pages and services are most popular. This helps us tailor our content and advertising to user interests.

We also use cookies—small data files stored on your device—to personalize your experience. Cookies help us remember your preferences and improve website functionality.

You may choose to disable cookies in your browser settings; however, some website features may not function properly as a result.

6. Automatically Collected Information

We may automatically collect information such as:

• IP address, browser type, domain names;
• Access times; and
• Referring website addresses.

This data helps us operate the website, maintain quality, and compile general usage statistics.

7. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

When transmitting sensitive data (such as payment information), we use encryption technologies like Secure Sockets Layer (SSL).

While we strive to protect your information, no online transmission can be guaranteed 100% secure. You acknowledge that the security and privacy of data exchanged online cannot be fully guaranteed.

8. Your Rights and Choices

Subject to certain exceptions, upon receiving a verifiable request, we will:

• Disclose the categories and specific pieces of personal information we have collected about you;
• Disclose the categories of sources and purposes of data collection;
• Disclose the categories of third parties with whom we share information;
• Delete personal information we have collected from you (subject to exceptions); and
• Correct inaccurate personal information, where applicable.

You or your authorized representative may make such requests by contacting us using the information below. We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

Exceptions:

We may deny deletion requests if the information is necessary to:

• Complete the transaction for which it was collected or fulfill a contract;
• Detect and prevent fraud or security incidents;
• Debug or repair system errors;
• Exercise free speech or comply with legal obligations;
• Conduct public-interest research;

• Enable lawful internal uses consistent with your expectations; or
• Use the information internally in a lawful manner compatible with its original purpose.

9. Children Under Thirteen

We do not knowingly collect personal information from children under 13. If you are under 13, please ask a parent or guardian for permission before using this website.

10. Opt-Out and Unsubscribe

You may opt out of receiving marketing communications from us or our partners at any time by emailing corporate@goperformancewindows.com or clicking the “Unsubscribe” link in marketing emails.

11. Email Communications

We may contact you via email for announcements, offers, or surveys. To stop receiving marketing emails, click the unsubscribe link in the email or contact us directly.

12. SMS Terms and Conditions

From time to time, the Company may contact you via text for the purpose of providing announcements, appointment reminders, alerts, confirmations, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by texting STOP at anytime.

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, text STOP.

For assistance text HELP or visit our website at https://goperformancewindows.com.

Visit https://goperformancewindows.com/privacy-policy for privacy policy and Terms of Service.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If consent has been given to receive text messages from Performance Windows, messages may be received related to the following:

Appointment reminders

Follow-up messages

Billing inquiries

Example: “Hello, this is a reminder of your upcoming appointment with Sales Representative [Name] from Performance Windows at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 2 SMS messages per week may be received related to your appointments, billing, etc.

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

Opt-in to receive SMS messages from Performance Windows can be done in the following ways:

By submitting an online form

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at 385-342-5805

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions page.

Message frequency may vary

13. Changes to This Policy

We may update this Policy periodically to reflect changes in our practices, services, or applicable laws. When significant changes occur, we will notify you by email or by posting an updated notice on our website. Your continued use of the website after such updates constitutes acceptance of the revised Policy.

14. Contact Information

If you have questions or concerns about this Policy, please contact us:

Henrie Deever Windows, LLC dba Performance Windows

2100 W. Pleasant Grove Blvd., Suite 250

Pleasant Grove, Utah 84003

Email: corporate@goperformancewindows.com

Phone: 385-557-7958